Booking, Payment, Cancellation and Refund

 

1. Please book all classes (including drop-ins) either through the website or by contacting RKF in advance, otherwise spaces cannot be guaranteed. Bookings can be made in any of the following ways:

   1. Online (www.rkf.life)

   2. In person

   3. By email (info@rkf.life)

   4. By phone (+852 9875 8028)

2. Classes are scheduled on a “First come, first served” basis. To avoid disappointment, please book in advance.

3. Please pay for your booked classes before they start, preferably in cash.

4. Pre-paid (blocks of) classes are non-refundable, non-changeable, and cannot be transferred to another person.

5. If you cannot attend a class you booked, you must give at least 12 hours notice for group classes, and 24 hours notice for 1-1 / 1-2 classes, or you will be charged. If you do not turn up to a class you booked, you will still be charged.

6. RKF reserves the right to cancel group classes if there are not enough people (less than 3) booked into the class. In such an event, a full refund will be given.

7. All purchased blocks of classes have an expiry date.

• Group Classes: Blocks of 10 must be used within 3 months

• 1-1 / 1-2 Sessions: Blocks of 5 must be used within 6 weeks

• 1-1 / 1-2 Sessions: Blocks of 10 must be used within 3 months

 

Liability Release

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1. I understand that my RKF instructor is a qualified and insured Pilates instructor.

2. I understand that RKF is in no way responsible for the safekeeping of my personal belongings while I attend class and RKF is not responsible for any injuries or damages that occur on the way to and from class.

3. I will inform the instructor of anything painful / unusual I experience in the class and between classes.

4. I will stop doing the exercise if the instructor thinks I need to, or follow the alternatives my instructor gives me.

5. I understand my instructor may offer me professional advice relating to my ability to exercise and s/he may consider it unprofessional to continue to teach me if I do not wish to follow that advice.

6. I will keep my instructor updated on any changes in my medical condition.

7. I understand that all exercise carries a risk and I voluntarily participate in RKF Pilates classes with full knowledge that there is risk of personal injury, property loss or death.

8. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against RKF for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. 

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Privacy Policy

 

For insurance purposes and to help RKF to design individualised exercise routines, it is required that every client fills out a health questionnaire. All personal data and information are held completely confidential.

 

All client records are stored in a secure environment, and no information will be shared with other persons or a third party unless requested by the client him/herself in writing. All records will be held for a minimum of 7 years from the last point of contact. 

 

Information on children will not be held without parental consent, and all communication will go through the parents / care givers.

 

If the client wishes for RKF to consult with a health provider regarding the exercise routines, a written consent letter by the client is required.

 

The email and / or phone number provided by the client in the health questionnaire will be used to contact the client to arrange and confirm appointments, or to discuss exercise routines.

 

If the client would like to view the information held about him / her, a written request is needed. Requests can be made through email (info@rkf.life).

 

RKF may update their Privacy Policy from time to time, in which case it will be reissued.

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Website Terms and Conditions

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The owner of this web site is Kathrin Forbes of RKF Limited. 

RKF is based in Hong Kong. Telephone number +852 9875 8028, and email is info@rkf.life

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